iExperience

Distinct support clients in evaluating the customer experience they deliver, identify gaps and design compelling experiences. We use a combination of our analytics and research expertise with our market leading Lean Six Sigma skills to build loyal and profitable customer relationships. Distinct work with clients to articulate the customer experiences desired by their customers and reengineer processes and touchpoints to deliver these in a cost effective manner. 

To ensure experiences are consistent and value Distinct design and delivers customer experience research to meet this challenge. Our experienced team will advise you on the most appropriate target audience criteria and sample size, design questionnaires, host the customer data and analyse results. Our research allows clients to quickly identify service gaps and points of failure and focus effort to remedy the situation. We work with clients to design balanced scorecards, with results delivered to your desktop via our iSuite solution. Our solution allows clients fully exploit and explore the depth of insight gathered through our research.

Our iExperience solutions have helped clients to:

• Assess and benchmark the current customer experience delivered
• Identify and quantify performance gaps at key customer touch-points
• Design and execute balanced scorecards for ongoing customer experience measurement

Through effective experience measurement, we ensure improvements are measured and monitored consistently.

To learn more about the Distinct iSuite click here >